Video — How Do I Make Life Insurance Claims

If you've lost a family member who carried life insurance, here are some key steps to follow. One, secure copies of the most recent policy, and two, send either a notarized copy of their death certificate or the original certificate to the insurance company, which you send depends on policy requirements. Track the documents when sending three. Talk to the company about the claim. After reviewing the policy language, your. Note any policy exclusions that apply to your situation. Four. Figure out how you want to set up payouts all at once or in regular smaller payments. Five. Keep personal records of the claim, copies of all related documents and notes, including any related case or claim numbers from phone calls.